Expand the options below to find the answers to our most common questions. For questions specific to Data Sync, see FAQs: TRIAL DIRECTOR Data Sync.


ClosedWhat are the recommended screen settings for TRIAL DIRECTOR?

Recommended resolution is 1920x1080 with 100% scaling.

ClosedI upgraded my subscription to include another module. When will the new module appear in TRIAL DIRECTOR?

After you complete the purchase process for another module, the module will automatically appear in the left navigation the next time you log in to the Web Portal. In the desktop application for TRIAL DIRECTOR, the feature will automatically be downloaded and applied the next time the application is launched, but once the download is complete, you will get a prompt to restart TRIAL DIRECTOR. After restarting and signing in again, the new module will appear in the left navigation.

ClosedWhy is Internet Explorer not showing changes on the web page?

Your Internet Explorer browser may not be set up to capture updates made to the page. Open Internet Explorer and follow these steps to change the settings:

  1. Select the Tools button in the top right corner of the browser.

  2. Click Internet Options. The Internet Options window appears.

  3. Under the General tab, click the Settings button in the Browsing History section.

  4. Under the Temporary Internet Files tab, select the Every time I visit the webpage radio button.

  5. Click the OK button in the Website Data Settings window.

  6. Click OK in the Internet Options window.

Internet Explorer will now check for newer versions of the page and show any updates every time you open a webpage.

ClosedIf I attempt to delete a case that multiple users have been invited to, what happens?

ClosedCan TRIAL DIRECTOR be installed on an Oracle VM VirtualBox?

TRIAL DIRECTOR cannot be installed on a VirtualBox. Doing so will result in the product not being able to be activated.

ClosedI'm trying to install TRIAL DIRECTOR and I do not see my mapped network drives listed in Browse for Folder dialog. Where are they?

During installation, you should not reference mapped network drives. Instead, type the UNC path to the drive in the Browse field in the installation wizard.

ClosedWhen I attempt to play any multimedia in TRIAL DIRECTOR, in EVIDENCE and Case Story a blank window displays. In Presentation and Presentation Preview, the following error displays, "The following file(s) could not be found or failed to open." Why is this happening?

In Windows Features, Windows Media Player must be enabled or all multimedia will fail to playback in TRIAL DIRECTOR and Case Story. In some installations of Windows, the Windows Media Player is not enabled by default.

ClosedI'd like to install antivirus software on my machine. Will this impact the speed or performance of TRIAL DIRECTOR?

As with virtually all desktop software applications, the performance of TRIAL DIRECTOR can be affected by the most restrictive antivirus program configuration settings (specifically “scan all files” operations). Antivirus products running on the desktop, if set to the most restrictive configuration, will cause the most noticeable effect on system performance for the end-user. Antivirus products are aware that their products can cause undesirable performance under some conditions, so please be sure to visit their support sites for the most up-to-date information.

ClosedOn install, I'm getting an error message that says, "TRIAL DIRECTOR by IPRO cannot be installed on systems with .NET Framework lower than 4.6.1".

Please disable or uninstall your security and antivirus. For more information, click here to review the prerequisites.

ClosedWhen collaborating or using Data Sync, users have to wait a long time or they never see other users' cases / changes.

For the best experience, ensure that TRIAL DIRECTOR is deployed to a dedicated, low-latency network with enough resources to accommodate collaboration and Data Sync. Users must also have full read/write/modify/execute permissions to the NDS location. TRIAL DIRECTOR has not been tested with deployment to a NAS or SAN. This type of deployment is not supported.

ClosedCan I install TRIAL DIRECTOR on cloud solutions such as DropBox, OneDrive, Box, and ExpanDrive?

No, this type of deployment is not supported. Do not install or place the NDS on cloud-based solutions. Performance will be impacted.

ClosedCan I install TRIAL DIRECTOR into a Citrix environment?

TRIAL DIRECTOR is not supported within a Citrix configuration. Performance will be greatly impacted. TRIAL DIRECTOR audio and video will NOT function properly within a Citrix Deployment.

ClosedMicrosoft Office file types are supported in TRIAL DIRECTOR, but I am getting a pop-up asking if I want to Open or Save the file when I drag the file into Presentation.

Press the Open button and the file should render in Presentation. If it does not render, drag/drop the file into Internet Explorer to test rendering there (this won't work in any other browser). If these files won't open in Internet Explorer, speak to your IT group to enable permissions for this functionality. The Microsoft Office file type support in TRIAL DIRECTOR relies on dependencies such as Microsoft Office Activation and other factors within your environment (Windows Permissions, Security) that IPRO has no control over. Keep these dependencies in mind when moving the case to the courtroom.Closed

ClosedI've loaded a Microsoft Office file type into TRIAL DIRECTOR Documents tab but when I double-click it, it opens in the native Microsoft Office application. Why doesn't it open in the preview pane?

This is by design and is functioning properly per Microsoft.

ClosedI've printed or generated a report/PDF of a Microsoft Office file type in TRIAL DIRECTOR, but all the pages are showing "Native File Document - Print Placeholder".

This is by design and is functioning properly per Microsoft. Please see the Release Notes for 2021.6.0. At this stage in the workflow, users would open the Microsoft Office file in its native application and print it to PDF. Load the PDF of that document instead of the native document.

ClosedI loaded a Microsoft Office file type into Presentation, but I can't annotate or call-out.

This is by design and is functioning properly per Microsoft. The files are native and will operate as if they were in their native application, so annotations and call-outs will not translate in this type of scenario. At this stage in the workflow, users would open the Microsoft Office file in its native application and print it to PDF. Load the PDF of that document instead of the native document. You can annotate on its PDF version instead.


ClosedCan I manually change the start and stop times for a clip segment?

The Clip Segments area shows the segments that make up the clip. By selecting a segment, options to manage or manipulate the segment become active.

  1. To change the start time, click in the Punch In cell and manually type the start time for the current segment.
  2. To change the stop time, click in the Punch Out cell and manually type the stop time for the current segment.

ClosedMy PDF file did not process properly and displayed an error message. What happened?

Some PDF files may contain embedded fonts which may not be installed on your PC. In the event that a PDF with incompatible fonts cannot be processed, the error message: "Unable to process, possible unsupported file type or missing font" displays. To prevent this error, it is recommended that you install the font packages included with Microsoft Office.


ClosedWhy don't annotations disappear from a callout when I use the "Show / Hide Annotations" function in the Control Toolbox area?

When using the "Show / Hide Annotations" function within the Control Toolbox area, any annotations placed within an active projection callout window are not affected. Only those annotations placed within the source area are affected. However, if the "Show Annotations" and the "Hide Annotations" buttons on the Presentation Toolbar are used, then the annotations placed within the projection callout window are affected as well as those on the source. The reason is that projections like the callout were never built to honor the "Show / Hide Annotations" tools so that you can turn off the annotations and draw on the projection independently.


ClosedWhy can't I resize the Presentation Preview window to fit my laptop screen?

When using Presentation Preview, the Preview screen uses the aspect ratio of the Presentation screen. If the Presentation screen is displayed on a 4:3 aspect ratio display - the Preview screen shows the Presentation stage at the same 4:3 aspect ratio. If you have a 16:9 aspect ratio laptop display that is connected to a 4:3 aspect projector, the Presentation Preview window on the 16:9 screen will be fixed to a 4:3 aspect ratio in order to adhere to the projector display settings.