Here is a list of terms that you may find useful when using NetGovern.


A program that contains the framework and user code to manage resources.


Active Directory Federation Services


Bring Your Own License


Client Access Server provides authentication, proxy, and limited redirection services, and offers all the usual client access protocols: HTTP, POP, IMAP, and SMTP. CAS is a thin and stateless server that does not do any data rendering. There is never anything queued or stored on the CAS.

case manager

A person who has the privileges required for creating, tracking, managing, editing, exporting, and saving multiple cases, and assigning Reviewer rights of other users. Only a case manager has full case management rights.


Common Internet File System is the standard way that computer users share files across corporate intranets and the Internet. CIFS defines a series of commands used to pass information between networked computers.

An enhanced version of the Microsoft open, cross-platform Server Message Block (SMB) protocol, CIFS is a native file-sharing protocol in Windows 2000.


A job that indexes information from specified storage locations. The gathered information is sent to the index for search purposes.

delegate rights

Allow the appropriate person(s) to have access to the correct archives. See proxy access below.


A file extension for an email message saved to a file. EML files can contain EML files can contain plain ASCII text for the headers and main message body, as well as hyperlinks and attachments.


To automatically move subsets of archived data to alternate archive locations.

Identity Provider (IdP)

An Identity Provider (IdP) provides an authentication token that verifies the authenticity of the user to the Service Provider. Active Directory Federation Services (AD FS) is a commonly used IdP.

impersonation rights

If a live account needs to be controlled by multiple users, impersonation rights can be granted via Outlook. From here, the users will have access to the associated archives.


1. The operation of adding data in which text is broken down into tokens (e.g. words) and every token is indexed.
2. The place where indexed data is stored.


Information Lifecycle Management, as applied to grooming and deletion policies and jobs. The job is called Information Life Management in NetGovern.


Lightweight Directory Access Protocol is a client/server protocol for accessing information in network directories. It is the standard protocol for the exchange of directory entries between different servers.

legal hold

A process within an organization whereby all forms of relevant information is preserved when a litigation is reasonably anticipated.

A case manager can enable legal hold for cases within Netmail Search instead of having to submit a request to the Netmail administrator. Items are then prevented from being deleted when the deletion policy applies.


The archive stores in which you can access electronic information.


Information or data about an email, document, or instant message. In general, this includes dates, sizes, times, user information and read receipts. Also included for Documents: title, author, data location, and Document ID. For Emails: sender, recipient, attachments Message ID. For Instant Messages: who is joining and leaving the chat, channel, or group; the start and end time of chat or channel calls; if the IM is sent from automated workflows or bots; the data required for AI classification.


Multipurpose Internet Mail Extensions is an internet standard that extends the format of email to support:

- Text in character sets other than ASCII

- Non-text attachments (audio, video, images)

- Message bodies with multiple parts

- Header information in non-ASCII character sets


Networked-Attached Storage a file-level computer data storage server connected to a computer network that provides data access to a heterogeneous group of clients. NAS removes the responsibility of file serving from other servers on the network. They typically provide access to files using network file sharing protocols.

end user

A person who has the privileges for accessing their personal archives only.


Lightweight Directory Access Protocol is an open, platform-independent protocol for accessing and maintaining distributed directory information services over an Internet Protocol (IP) network.


A set of archiving and storage criteria specific to an organization and its industry for implementing corporate-wide email retention, storage, and compliance management rules.

proxy access

Having full access to the archives. Proxy access can be given by granting the user impersonation rights and access to the entire mailbox or directly to the archives through NetGovern. Proxy access can be granted to individuals and to groups.


To store suspected spam or malware-carrying email. Quarantines usually notify users of the presence of email and allow them, at various levels, to read and release the messages without risking harm to their computer.


One copy of a shard. Each replica exists within an index server as a core.


Security Assertion Markup Language, used to achieve Single Sign On (SSO)


To look for and locate data in different indexes and types. NetGovern Search provides many types of search queries such as term, phrase, and range.

Service Provider

A Service Provider requests authentication decisions from an Identity Provider. NetGovern Search is an example of a Service Provider.


A logical piece (or slice) of a collection within the index that is stored on the index server. Each shard is made up of one or more replicas.


Single Instance Storage allows each attachment saved to the system to be checked to ensure that only one identical copy is saved within the repository.


Server Message Block is an open cross-platform protocol mainly used for providing access to files, printers, serial ports, and communication between nodes on a network.

CIFS (Common Internet File System) is an enhanced version of SMB—see CIFS.


Simple Mail Transfer Protocol is the basic "language" (TCP/IP) used in sending and receiving email.


Simple Network Management Protocol is a standard internet language for collecting and organizing information about managed devices on IP networks and for modifying that information to change device behavior. Devices that typically support SNMP include cable modems, routers, switches, servers, workstations, printers, and more.


Single Sign On


Semicolon separated variable.


The process of replacing live items in the mail system with a reference to the archived copies of the items, called a stub. Stubs act as a simple and transparent mechanism for end users to access their archived items.

A stub behaves like a normal email to the end user. When opened, the bulk of the data, including any attachments, is actually being fetched from the archive repository.


Universal Naming Convention is a standard for identifying devices and resources in a network. A UNC path uses slashes or backslashes to precede the name of a computer. Example: \\servername\path.


Uniform Resource Identifier is a string of characters used for identifying a resource. This allows NetGovern to interact with representations of the resource over a network.


Write Once, Read Many is a type of storage in which prevents sensitive information from being printed, forwarded, saved, edited, or copied by unauthorized people.


A centralized service for maintaining configuration information, naming, providing distributed synchronization, and providing group services.