Remove a Case
You can remove a case in Eclipse Administration. For this procedure, you must log on as a Super Administrator.
|
Important: Deleting a case permanently removes the case from Eclipse SE Administration and Eclipse SE Desktop, and also removes associated records. Back up a case before it is deleted. |
- Make sure no one is working in the case (in Eclipse SE Desktop or another instance of Eclipse SE Administration). You cannot delete a case if any users are logged in to the case (or batches based on the case).
- In the Case Management workspace, select the needed client and case.
- Double-check and make sure the correct client and case are selected in the left pane of the Case Management workspace.
- Click the Case Details tab, then click the Delete Case button.
-
In response to the warning message, click Yes, delete the case.
The case is removed from the database.
Related Topics
Last Revision: 6/2/2023
Version: 2019.0.0