Step 5: Finish Case Creation

When all steps have been completed, Eclipse Administration checks your entries and presents a summary on the Step 5. Finish tab. Complete the following steps to create the new case.

1. In the Create Case window, click the Step 5 tab.

2. Review the basic details of your new case. Required information that is missing or incorrectly defined is identified with a red label or message. Note:

   • Required entries on the Step 1 tab are indicated with a red asterisk, *.

   • On the Step 3 tab, if all system fields are not defined, they will be added as part of case creation. (Additional fields may be any other type.)

   • Other aspects of the case can be defined later as explained in Manage Database Fields.

3. If information is missing or incorrect, return to the appropriate tab and make needed corrections.

4. When all case details shown on this tab are correct, click Create Case and wait as Eclipse establishes the case.

5. Click OK in response to the “Case Created” message.