Add a Sub-Issue Type

In Case Manager, you can open a case and add can add sub-issue types to parent issue types in your case on the Issues tab.

To add a sub-issue type:

1. Open Case Manager.

2. Double-click on a case to open it.

   

3. Click the Issues tab.

   The Issues table appears.

   

4. Click on an issue.
5. Click the Add Sub-Issue button.



The Add Sub-Issue dialog appears.



6. Enter the information for the sub-issue type in the dialog.

Input the following information:

• Name - The name of the sub-issue type (e.g. "Fact")

• Short Cut - The short cut key for the sub-issue type (e.g. "F")

• Tool Tip - A quick description that appears when the mouse hovers over the sub-issue type (e.g. "This is a fact")

• Color - A color to help identify the sub-issue type

• Parent - Identifies which issue type the sub-issue type will be part of

7. Click the Save & Close button.



The dialog closes, and the sub-issue type information is added to the case under the issue type.

 

Related Topics

Add an Issue Type

Edit an Issue Type

Remove an Issue Type

Overview: Issue Types