Configuring Teams Connector

Include files, posts, and replies from direct chats, group chats, and channels in Microsoft Teams in your IPRO case.

First, complete the prerequisites for configuring the Teams connector. Integrate IPRO with Office 365. Register the TeamsArchiving application with the Microsoft Identity Platform and grant the permissions required.

When configured, create the Live Location in the IPRO Admin UI. For the Live Location, add an Instant Messaging Store, and select Teams as the source location. Next, ensure all users are mapped by performing User Mapping. Complete the configuration process by creating Indexing and Archiving jobs to crawl and archive the source data.

IMPORTANT
Indexing jobs are run to make data searchable. Indexing must be performed prior to archiving if you intend to search the archived data.

When set up is complete, indexed and archived Teams content can be viewed, searched, and exported from IPRO Search.