Closing Cases

When your case has been reviewed and tagged, you can close the case.

  • In the A Case Overview toolbar, click Edit A Case.
  • In the Edit A Case dialog box, select Closed from the Status menu.
  • The Close Date and Closed By fields are updated.
  • Click Save.
case from the A Case management dashboard
  • In the A Case Overview toolbar, click Case Management.
  • The A Case Management dashboard displays.
  • Select the case to close and click Edit A Case.
  • The Edit A Case dialog box displays.
  • From the Status menu, select Closed.
  • The Close Date and Closed By fields are updated.
  • Click Save.