Opening a Support Ticket

By creating a support ticket through the IPRO Administration Console, you can also send log files along with your ticket. This allows IPRO Support to look into the problem and possibly find a solution before they even pick up the phone to call you.

How to Open a Support Ticket

• In the upper-right corner of the IPRO Admin UI, click Help.
• 
• The Support screen displays. The IPRO Help Center opens.
• Click Support Ticket.
• 
• From the overview, select the Technical Support option.
• 
• To request assistance, click Technical support.
• 
• Fill in the form. Describe the problem you are experiencing. Include as much detail as possible so IPRO Support can better understand your problem.
• 
• Click Send. The support ticket is created. This may take a few moments. If needed, you can modify the ticket now or later—see Updating a Support Ticket.

• The latest log and trace files will be gathered. You can close this window at any time as this information can continue to be gathered in the background.