Anti-Virus Scanning Exclusions on Archive Nodes
The use of anti-virus software is discouraged. Anti-virus software can interfere with the normal operations associated with archive nodes, leading to job errors, failures, and (potentially) data loss. Problems will arise if items are quarantined or deleted during job execution, and the scanning of files has a significant impact on the performance of the system. All mail messages and attachments should have been already scanned once at the gateway (if coming from the internet), and they will be scanned again by the desktop anti-virus agents when users access items in their archives.
Avoid installing anti-virus software on application or storage servers used by IPRO (if at all possible). If installation is mandated by company policy, do not install it until after installing and validating the archive components.
If anti-virus software is installed, the following folders should be excluded from scanning:
- Archive application folder: C:\Program Files (x86)\Messaging Architects.
- Archive Temp directories. These are configured in the administration GUI on each node listed in the Nodes section (usually C:\TEMP)
- Archive Data and Attachment data stores, Case Management device, and Audit path. These are configured in the UI under Cluster > Storage.
- PostgreSQL application directory: C:\Program Files\PostgreSQL
Drive letters should be validated. Anti-virus exclusion includes sub-directories. Additionally, if the data and attachments are in different locations, add both locations to the exclusions.